Sarolta Technologies, Inc.
Sarolta is a software and applications developer. Sarolta is committed to protecting the privacy of its customers’ and potential customers’ Personal Information.
TABLE OF CONTENTS:
Sarolta Technologies, Inc.
Sarolta is a market leader in business and consumer imaging equipment and information systems. Sarolta is committed to protecting the privacy of its customers’ and potential customers’ Personal Information.
TABLE OF CONTENTS:
2……… AGE OF MAJORITY
4……… TYPES OF INFORMATION COLLECTED AND THE PURPOSES
5……… USE OF PERSONAL INFORMATION
7……… DISCLOSURE OF PERSONAL INFORMATION
9……… INTEREST-BASED ADVERTISING
8……. SOCIAL MEDIA
9……. LINKED SITES
11……. STORAGE OUTSIDE CANADA
12……. UPDATING INFORMATION
14……. OPENNESS AND ACCESS
15……. CHANGES TO POLICY
we may collect in any form completed by individuals including our customers, potential customers and visitors looking to purchase or inquiring about Sarolta products;
obtained from www.Sarolta.ca and other websites, mobile applications and/or social media platforms that are either owned by Sarolta, or when not owned by Sarolta those to which Sarolta has been granted access with the permissions you granted to such third-party websites, platforms or applications (such websites, platforms and applications referred to as the “Online Services”); and
“user generated content” or “UGC” means content in blogs, reviews, wikis, discussion forums, posts, chats, tweets, comments, posts, messages, podcasting, pins, digital images, video, audio files, and other forms of media that were created by users as part of the Online Services and on social media channels which are publicly available.
- AGE OF MAJORITY
- Procedures governing the collection, storage, use, disclosure, protection and accuracy of Personal Information;
- Procedures that analyze new initiatives which may affect Personal Information;
- Procedures to receive and respond to inquiries and complaints; and
- Internal staff training about Sarolta’s policies and practices.
- TYPES OF INFORMATION COLLECTED AND THE PURPOSES
The type of information that you may provide Sarolta or that Sarolta may collect is tied to the purposes for which the information is collected. Often, it is tied to the products or services you request, or to the nature of the interaction between you and Sarolta. A few more typical examples of this are set out below.
If you decide to contact Sarolta to ask a question, learn more about a product or register a recently purchased product, download certain software or service applications, place an order for products or inquire about products you may already own, you will find that those contact forms ask for certain types of Personal Information to assist us in complying with these requests. Sarolta may also ask you to provide Personal Information, some optional, some required, on specific pages of our websites or through the Online Services. The type of Personal Information we ask for in these situations can include (but is not limited to) name, mailing address, email address, phone number, shipping information, product model and serial numbers and your dates of purchase, credit card, debit card or other payment account information and your comments. Personal Information may be forwarded to a Sarolta business unit or the appropriate Sarolta affiliate that is equipped to handle your order, inquiry or feedback.
As noted, when using the Online Services, sometimes the provision of Personal Information is optional and sometimes it is required. It may be necessary to provide Personal Information in order to access certain features offered through the Online Services. If you do not wish provide any Personal Information, you can choose not to use those features of the Online Services.
We may also retain any UGC and messages you send through the Online Services, and may collect information you provide in UGC that you create, share, or post to the Online Services, which may include information contained in your profile as well as photos or other image files and associated metadata. By its nature, UGC is often shared as part of a social media experience. This means that UGC is publicly available. UGC may not necessarily reflect the views of Sarolta.
Personal Information is also collected by means of warranty cards, trade show information, email, voluntary online surveys and as part of any entry for a contest or other promotion. If you choose to enter a contest or other promotion we conduct, you will be required to submit certain Personal Information, such as your name, email address, street address and phone number. We will use the required Personal Information you submit to us for promotional purposes and for administration purposes such as notification of winners.
In the course of growing or restructuring our business, we may also purchase the assets of another company or sell the assets of our company. During these transactions, information about customers is frequently considered a business asset that is the subject of such a purchase or sale.
We may collect metadata associated with the use of the Online Services. “Metadata” is data that serves to provide context or additional information about other data. Metadata is often called data about data or information about information. For example, information about the title, subject, author, typeface, enhancements, and size of the data file of a document constitute metadata about that document. It may also describe the conditions under which the data stored in a database was acquired, its accuracy, date, time, method of compilation and processing, etc.
When you access the Online Services through a mobile device, we may collect general information on your location. For example, if you sign up for a Sarolta mobile app, we will know that you live in Canada. Location data is information collected by a network or service about where the user’s phone or other device is or was located.
Through the use of the Online Services, we may provide ads on our websites and apps, as well as on other companies’ websites and apps. Some of the ads we may show you are based on the content of the page or app you are viewing. Other ads we show you may be based on information we have collected or received about your activities and interests.
4.1 Online Services User Information
Sarolta routinely gathers information on website activities such as data on how many people visit a website, the pages they visit, where they come from, how long they stay, etc. We track website activities through third-party analytics tools, such as Google Analytics and through third-party platforms. For more information on this, please see Section 5.2.3 entitled “Analytics”.
User information is collected on an aggregate, anonymous basis, which means that no Personal Information is associated with this data.
4.2 Non-Personal Information
4.2.1 Internet Protocol Addresses: An Internet Protocol (IP) address is a number automatically assigned to your computer whenever you access the Internet. This number does not identify your name, email address or other Personal Information. If you request information from a website, our server will enter your IP address into a server log, which may automatically collect and store information in relation to how you used our Online Services, any system activity or crashes, etc. We use this information to measure website traffic, to help us to understand how people are using our Online Services and to hopefully improve your online experience.
4.2.2 Cookies: Our website may gather certain non-Personal Information through the use of “cookies.” “Cookies” are small text files that recognize repeat visitors, facilitate ongoing access to some sites, and allow sites to understand how and when pages are visited and by how many people. Users who are concerned about the use of cookie technology may opt to enable a feature in their browser software that will erase cookies, block all cookies, or warn the user before cookies are stored or exchanged. Please be aware however, that some parts of our website may no longer function properly if cookies are disabled. Users that are concerned about the use of cookie technology can also use private or incognito browsing functions.
4.2.3 Analytics: We may collect analytics data associated with the use of the Online Services. The term “analytics” refers to the use of information technology to harness statistics, algorithms, and other tools of mathematics to improve decision-making. Analytics provide a way for us to draw on great quantities of information and to use the data to make better decisions and to create new products and services. For example, we use Web analytics tools such as Google Analytics for these purposes. To manage your preferences with respect to Google Analytics click here: https://policies.google.com/technologies/partner-sites. You can opt-out of data collection or use by Google Analytics by clicking the following link: https://tools.google.com/dlpage/gaoptout (requires you to install a browser add-on).
4.2.4 Do Not Track: When you browse the Web on computers, you can turn on the “Do Not Track” settings. If you do that, your computer or mobile device sends a request to websites not to collect or track your browsing data. It’s turned off by default. However, what happens to your data depends on how a website responds to the request. Like most sites, the Sarolta websites do not recognize the “Do Not Track” message and will still collect and use non-personally identifying data such as your browsing data to improve security, provide content, services, ads and recommendations on their websites, and generate reporting statistics.
- USE OF PERSONAL INFORMATION
We use your Personal Information in a manner that is reasonably connected to the purposes for which it was collected. For example, we may use your Personal Information for the following reasons:
- To provide you with the services that you request;
- To respond to questions you may have about our products or services;
when placing an order or registering for warranty or out of warranty service to complete that order or service registration, and to provide you with information about other Sarolta products and promotions that may be of interest to you;
UGC is often part of a larger discussion of various topics and enhances the experience of other visitors to the Online Services or Sarolta website in terms of seeing opinions, reviews or general discussions on various topics;
in aggregate form to help us evaluate and modify existing services, and to help us develop additional services that are likely to be of interest to our users; and/or
to provide information to you about products and services we reasonably believe you will be interested in. You can always choose not to be contacted or to “opt-out” from receiving electronic messages about our products and services. You may opt-out by sending an email or letter to us. Please refer to sections below entitled “Unsubscribe” and “Openness and Access” for more information on how to contact Sarolta for these purposes.
Sarolta obtains the consent of customers to the collection, use or disclosure of Personal Information by Sarolta where appropriate, except as permitted by law, or as required by law or a recognized authority. Sometimes an individual’s consent may be implied through his or her conduct with Sarolta.
Sarolta does not, as a condition of entering into a product or service agreement in connection with the Online Services, require a customer to consent to the collection, use or disclosure of Personal Information beyond that required in fulfilling the identified purposes.
Customers may withdraw their consent for any identified purpose at any time, subject to legal and/or contractual restrictions and reasonable notice. Customers may contact the Privacy Officer at privacy@canada.Sarolta.com for more information regarding the implications of such withdrawal.
- DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be shared with our employees, independent contractors, agents or other entities that are related to Sarolta and/or business partners (collectively, “Service Providers”) acting on our behalf to: (i) fulfill and/or ship an order or provide a product or service you have requested; (ii) provide an award; (iii) provide mail-in or other rebate on the products that you may purchase; (iv) conduct customer surveys for the purpose of marketing; (v) apply for employment with Sarolta; (vi) provide information, through our marketing partners, on products and services we reasonably believe you would be interested in; and/or (vii) collect debt or other payments.
UGC is typically part of a social media experience and will be publicly available. We ask that you keep that in mind when posting any UGC.
Sarolta Operations and Maintenance Contractors: Sarolta may share your Personal Information with third-party contractors as is necessary to respond to your requests for products and information. Third-party contractors may access your Personal Information in order to send you information on behalf of Sarolta.
Sarolta also may hire third-party technology providers to host its websites and to store your Personal Information.
Sarolta may create user group profiles or segment data and to otherwise create anonymous, aggregated statistics about the use of our websites, products and services. We may share this anonymous, aggregate information with third parties.
Sarolta may share User Generated Content (such as ‘reviews’, ‘likes’, ‘tweets’ etc.) with third parties.
- SOCIAL MEDIA
We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the website and on the third-party social networking websites, plug-ins and applications, and to provide you with other products or services you may request.
- INTEREST-BASED ADVERTISING
We may also use services provided by third-party platforms, including social networking platforms, to serve you tailored ads. We do this by providing a hashed version of your email address or other information to the platform provider. To opt-out of this type of tailored advertising, please contact us as set out below under the heading “Unsubscribe”.
As a general note, if you do not want to receive advertisements targeted to your preferences, these third-party platforms have measures in their privacy policies to opt-out of receiving targeted ads.
- LINKED SITES
Sarolta works hard to ensure that our systems are secure and that they meet industry standards. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the following physical, electronic, and organizational procedures to safeguard and secure the Personal Information we collect online:
- Physical measures such as locked filing cabinets and restricted access to offices;
- Organizational measures such as staff training, security clearances and restrictions on employee access to Personal Information; and
- Technological measures such as the use of passwords, encryption, firewalls, and anonymizing software.
Sarolta is PCI compliant. In order to ensure payments made online are as secure as reasonably possible, the Payment Card Industry (“PCI”) created a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment. Sarolta meets or exceeds these standards.
Sarolta stores Personal Information in secure and confidential databases in its offices across Canada and/or the United States.
Sarolta also takes reasonable steps to protect Personal Information disclosed to:
- Subsidiaries and affiliates of Sarolta by ensuring that such entities institute appropriate controls on the use and disclosure of Personal Information; and
- Agents, contractors, authorized dealers and third-party marketing partners of Sarolta through the use of contractual agreements which limit the circumstances in which Personal Information may be used and disclosed. These agreements ensure that Personal Information is retained only as long as necessary to complete the assigned task.
12. STORAGE OUTSIDE CANADA
Your Personal Information may be used or stored by us or our Service Providers, marketing partners, and our corporate affiliates outside of Canada. When not stored in Canada, this information is typically stored in the United States. Sarolta takes reasonable contractual or other measures to protect customer’s Personal Information while processed or handled by these Service Providers, marketing partners and our corporate affiliates outside of Canada. If a customer’s Personal Information is located outside of Canada it will be subject to legal requirements in those foreign countries applicable to Sarolta’s Service Providers and corporate affiliates. For example, information that is processed, used, stored or accessed in the United States may be subject to the Patriot Act and applicable anti-terrorism legislation, together with other legislation applicable within the United States.
13. UPDATING INFORMATION
Sarolta makes every effort to keep Personal Information accurate, complete and current, however, Sarolta will not routinely update the Personal Information of customers, unless such a process is necessary to fulfill the purposes for which the information was collected. It may be necessary for customers to supply Sarolta with written consent in order for Sarolta to collect and update Personal Information that is not necessary to fulfill the identified purposes. Sarolta will update any changes to Personal Information when received. If Sarolta holds Personal Information about an individual which can be established by the individual to be inaccurate, incomplete or not up-to-date, Sarolta will take reasonable steps to correct it.
If you no longer wish to receive electronic messages containing promotions, new product and service offering and information about how to make the most of the our products and services, you can unsubscribe from any electronic message by clicking on the unsubscribe button provided in the electronic message, or by logging into the eStore account and unsubscribing. Please note that you may continue to receive certain transactional or account-related email messages.
15. OPENNESS AND ACCESS
The following information is readily available to customers:
- Information that explains Sarolta’s privacy policies;
- The name of the department holding the customer’s Personal Information;
- Access by email to Sarolta’s Privacy Officer ;
- The means by which they may access their Personal Information; and
- A description of the type of Personal Information held by Sarolta, including a general account of its use.
To the extent possible, customers may obtain information regarding the identity of the subsidiaries, affiliates, agents, contractors, authorized dealers and marketing partners of Sarolta to whom Sarolta has disclosed Personal Information and the purposes for which these third parties may use the information.
Sarolta provides customers with information about its privacy policies and practices through written materials, Sarolta’s website and its interactive voice response system.
If you have any questions about Sarolta’s information handling practices, if you would like to access your Personal Information, or request that your Personal Information be modified, corrected or removed from our database, please contact Sarolta’s Privacy Officer at email@example.com.
Sarolta will make all reasonable efforts to respond within thirty (30) days of your request (the “Notice Period”). Sarolta may extend the Notice Period when:
- Responding within the Notice Period would unreasonably interfere with the activities of Sarolta; or
- The time required to undertake any consultations necessary to respond to the request would make the Notice Period impractical to meet.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. Sarolta will use reasonable efforts to supply you with this information and to correct any factual inaccuracies that you identify.
Sarolta will respond to requests for access to Personal Information at no cost for access or minimal cost for access. Where there is a cost for access to Personal Information, Sarolta will provide the individual with an estimate of the approximate cost. Upon receipt of the estimate, the individual must advise Sarolta if he or she wishes to continue with the request. The request will be put on hold until such time as Sarolta receives confirmation to proceed with the request based on approval of the fees involved.
Under certain conditions as permitted or required by law, Sarolta will not provide individuals with access to the Personal Information kept on file by Sarolta. Where Sarolta refuses a request, Sarolta will identify: (i) the reasons for refusing the request; and (ii) the recourse for the customer under applicable legislation.
16. CHANGES TO POLICY
© Sarolta Technologies, Inc., 2021. All rights reserved. Reproduction in whole or in part without permission is prohibited.